Coaching Agreement

Effective date: on acceptance (see Section 16). Version: Draft 1.

1. Parties

This Coaching Agreement (the “Agreement”) is between [LEGAL ENTITY NAME], an Ontario [corporation] carrying on business as Quantira (“Quantira,” “I,” “me,” or “we”), with a business address at [BUSINESS ADDRESS], and the individual booking services (the “Client,” “you”). Quantira and the Client are each a “Party.”

2. What Quantira provides

Quantira provides personal and professional strategy coaching: private, forward-looking work that helps you see the structure of a specific situation — a decision, a dynamic, a communication issue, a transition, or a recurring pattern — and decide your next move with intent. Sessions are delivered one-to-one by video on Eastern Time, by appointment.

3. What this is not

Coaching with Quantira is not therapy, counselling, psychotherapy, mental-health treatment, medical or health care, psychological assessment, diagnosis, addiction treatment, crisis or emergency support, or legal, financial, tax, or accounting advice. No therapeutic, medical, fiduciary, or other professional-care relationship is created by this Agreement.

Quantira is not a licensed therapist, counsellor, physician, or other regulated health professional, and does not provide any service that requires such a licence. If you are experiencing a crisis or a medical or mental-health emergency, do not use this service — call 911, go to your nearest emergency department, or contact the 9-8-8 Suicide Crisis Helpline (call or text 988, in Canada).

4. No guaranteed outcomes

Coaching is a collaborative process and its value depends heavily on your own engagement, honesty, and choices. Quantira does not and cannot guarantee any particular result, outcome, decision, or performance. You remain solely responsible for the decisions you make and the actions you take during and after our work.

5. Your acknowledgements

By entering this Agreement, you confirm that:

• you are at least 18 years old and able to enter a binding contract;
• you understand coaching is not therapy or medical care, and you are not engaging Quantira as a substitute for them;
• you are responsible for your own physical, mental, and emotional wellbeing and for seeking appropriate licensed care where needed; and
• the information you provide is accurate to the best of your knowledge.

6. Sessions, fees & payment

Current offerings and fees (in Canadian dollars):

• New client video session — 60 minutes — $500 (required before ongoing work)
• Returning client video strategy session — 60 minutes — $750
• Extended video strategy session — 90 minutes — $1,150
• Four-session video strategy package — $2,800
• Custom private intensive / advisory — from $4,500 (scope-dependent, arranged directly)

Payment is due in full at the time of booking; a session is not confirmed until payment is received. Fees are processed in CAD through our payment provider (Stripe). Sessions requested and accepted outside standard availability are billed at 1.25× the applicable session fee. Fees may change for future bookings; the fee shown at the time you book applies to that booking. Applicable taxes (e.g. HST) will be added where required.

7. Rescheduling, cancellation & lateness

• Rescheduling: you may reschedule with at least 48 hours’ notice, and your payment will be applied to the new session time.
• Late cancellation / no-show: cancellations, missed sessions, or reschedule requests made with less than 48 hours’ notice are charged in full and are not eligible for a refund or credit.
• Lateness: if you are more than 10 minutes late to a 60-minute session, or more than 15 minutes late to a 90-minute session, the session may be treated as missed and charged in full.
• Packages: four-session packages are non-refundable once purchased; missed sessions and late cancellations within a package count as used sessions.
• Custom intensives / advisory: non-refundable once booked; cancellations and rescheduling are handled case by case at Quantira’s discretion.
• Emergencies: genuine emergencies will be considered in good faith, but exceptions are at Quantira’s discretion and are not guaranteed.

8. Refunds

Sessions and packages are non-refundable once booked, except as expressly stated in this Agreement or as required by applicable law.

9. Confidentiality

Quantira treats what you share as private and will not disclose your personal information or the content of our sessions except: with your consent; to the limited service providers used to operate the business (e.g. scheduling, payments, email, calendar); or where disclosure is required by law or reasonably necessary to prevent a serious risk of harm to you or others. Because coaching is not therapy or a regulated health service, it is not protected by therapeutic or medical confidentiality privileges. Please keep any tools, materials, or approaches shared with you for your own use.

10. Privacy & personal information

Quantira collects and handles personal information in accordance with applicable Canadian privacy law (including PIPEDA) and our Privacy Policy. Payment card details are handled by our payment provider and are not stored by Quantira.

11. Recording

Sessions are not recorded unless both Parties agree in advance in writing. You agree not to record sessions without Quantira’s prior written consent.

12. Intellectual property

Any frameworks, materials, or methods Quantira shares remain Quantira’s property. You receive a personal, non-transferable licence to use them for your own purposes; you may not resell, publish, or distribute them.

13. Conduct & boundaries

Our work depends on mutual respect. Quantira may decline, pause, or end a session or the engagement if conduct is abusive, threatening, or otherwise inappropriate; sessions ended on this basis are not refunded.

14. Limitation of liability

To the maximum extent permitted by law, Quantira is not liable for any indirect, incidental, special, or consequential damages, or for any decisions you make or actions you take based on our work. Quantira’s total aggregate liability arising out of or relating to this Agreement will not exceed the fees you paid for the specific session or package giving rise to the claim. Nothing in this Agreement limits liability that cannot be limited under applicable law. You agree to indemnify Quantira against claims arising from your breach of this Agreement.

15. Term & termination

Either Party may end the coaching relationship at any time on written notice. Termination does not entitle you to a refund of fees already paid except as expressly stated in this Agreement. Sections that by their nature should survive (including 3, 4, 8, 9, 12, 14, and 17) do.

16. Acceptance

You accept this Agreement when you confirm it at booking (for example, by checking the acknowledgement box and completing payment) or otherwise indicate your agreement in writing. Acceptance forms a binding contract between you and Quantira on these terms. You agree that electronic acceptance and electronic records have the same effect as a signed paper document, and you consent to receiving notices and communications from Quantira by email.

17. General

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the Parties submit to the courts of Ontario. Quantira engages with you as an independent business; nothing here creates a partnership, employment, or agency relationship. If any provision is held unenforceable, the rest remains in effect. This Agreement, together with the policies and the Privacy Policy referenced in it, is the entire agreement between the Parties about the coaching relationship and may be updated for future bookings; it prevails over the website Terms of Service to the extent they conflict about that relationship.

Questions about these terms? Write to hello@quantira.net.